Terms and Conditions

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Escape Hour Point Ruston Terms and Conditions

Please read and understand the following terms and conditions as they are binding for all ticket purchases.
By purchasing the ticket, you ("Ticket Holder") agree to be bound by the Terms and Conditions of sale specified herein and any other provision as may be specified from time to time by Escape Hour Point Ruston ("Escape Hour Point Ruston Owner") or Licensee ("Venue Owner"). The Escape Hour Point Ruston Owner / Venue Owner, their agents or employees shall not be liable for any death, personal injury, loss, damage however caused while in the venue, location or place related to Escape Hour Point Ruston experience ("Site") nor are they liable for any complaints, claims, refunds, or exchange for any reason, including without limitation, cancellation or postponement of the Escape Hour Point Ruston experience. Any refunds shall be made only at Escape Hour Point Ruston management’s discretion* and following Escape Hour Point Ruston's Cancellation, Ticket Manipulation, and Rescheduling Policies. Tickets are sold subject to the following conditions:

(1) You have expressly agreed to participate, join, enter, use, play and/or access to Escape Hour Point Ruston experiences at your sole risk. To the fullest extent permissible by applicable law, Escape Hour Point Ruston Owner / Venue Owner disclaims all warranties, express or implied, including but not limited to, implied warranties, merchantability or fitness for the operation of the Escape Hour Point Ruston experiences. Escape Hour Point Ruston Owner / Venue Owner does not warrant the reliability, accuracy, completeness, current or error-free of the product, content and materials included, used or deployed on the Site. If a product, content or material is not as described, you have expressly waived the right to claim any damages and/or losses including but not limited to direct, indirect, incidental, punitive, and consequential damages derived from such use or reliance on the description of the product, content, or material.

(2) All items including but not limited to your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property, shall be kept by you at your sole risk. In any event, Escape Hour Point Ruston Owner / Venue Owner including the employee or agent shall not be held liable or responsible for any loss of your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property, either within the Site or outside of the Site. The risk of loss for your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property shall be borne by you upon entrance on the Site or engagement with the Escape Hour Point Ruston Business.

(3) To the fullest extent permissible by applicable law; Escape Hour Point Ruston Owner / Venue Owner including the employee or agent shall not be responsible for any risk, hazard, danger, security, thread, safety and/or protection for Escape Hour Point Ruston experience. You shall be solely responsible, answerable, accountable for your personal safety, security, body condition, disease transmission, pregnancy, health condition while you participate, join, enter, use, play and/or access to Escape Hour Point Ruston experiences. Escape Hour Point Ruston Owner / Venue Owner hereby expressly warn, caution, advise, inform and/or notify that the Escape Hour Point Ruston experience may be dangerous, hazardous, risky, and unsafe, insecure to you and you shall be duly informed, notified and understand the underlying danger, risk, hazard of the Escape Hour Point Ruston experience and shall further confirm, ensure and guard against your body condition and personal safety for the Escape Hour Point Ruston experience.

(4) You undertake to behave, conduct, perform, carry out, execute, achieve and complete the Escape Hour Point Ruston experience in accordance with the instruction, command, and rules specified by Escape Hour Point Ruston Owner / Venue Owner failing which Escape Hour Point Ruston Owner / Venue Owner including the employee or agent shall have the right and power to decline or refuse your entry to the Site.

(5) You shall not be allowed to record, capture or snap any photograph, video, film, tape, audio recording whatsoever before, during, and after the Escape Hour Point Ruston experiences, save and except with the explicit permission of Escape Hour Point Ruston Owner / Venue Owner. If such recording activity is found within the Site, Escape Hour Point Ruston Owner / Venue Owner including the employee or agent shall reserve the power, authority, and consent expressly granted by you to delete, remove or transfer such recording to any device, media or hardware owned by Escape Hour Point Ruston Owner or Venue Owner. The copyright of such recordings will be deemed automatically granted by you to Escape Hour Point Ruston Owner or Venue Owner.

(6) You have further agreed to check in at the front desk and with an employee located in or around Escape Hour Point Ruston Location before entering the Site or starting the Escape Hour Point Ruston experience, failing which Escape Hour Point Ruston Owner / Venue Owner including the employee or agent shall have the right and power to decline or refuse your entry to the Site.

(7) You undertake not to carry or bring any dangerous, harmful or hazardous object into the Site, including but not limited to sharp objects, explosive items, weapons, or items deemed to be dangerous or harmful to other visitors on the Site. In the event such an item or object is found, Escape Hour Point Ruston Owner / Venue Owner including the employee or agent shall have the power, authority, and consent expressly granted by you to remove and confiscate such item or object and further decline or refuse your entry to the Site.

(8) You shall not enter the Site under the influence of drugs or intoxicated, failing which Escape Hour Point Ruston Owner / Venue Owner including the employee or agent shall reserve all rights and power to decline or refuse your entry to the Site. If you are found to be under such influence, Escape Hour Point Ruston Owner / Venue Owner including the employee or agent shall have the power, authority, and consent expressly granted by you to remove and confiscate such alcohol, drug, or liquor without any compensation, remedy, or damages and shall reserve all rights and authority to take the necessary legal action to ensure the reputation of Escape Hour Point Ruston business remains intact and guard against any risk or harm towards the Escape Hour Point Ruston business. All losses, damages, or legal costs derived from such an incident shall be solely borne by you.

(9) You shall be responsible for wearing the proper and suitable attire, including but not limited to footwear and clothing, before the commencement of the Escape Hour Point Ruston experience.

(10) The website is owned and operated by Escape Hour Point Ruston. The company holds the right to amend or vary these Terms and conditions, including any of the contents of the website, from time to time at its sole discretion without prior notice. The hereinafter terms apply to the use by any visitor of the Escape Hour Point Ruston Website and should be read carefully before any use:

(10a) Escape Hour Point Ruston does its best to supply you with the most current and accurate information on its website.

(10b) Escape Hour Point Ruston website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.

(10c) You are not permitted to link to or use all or any part of the Escape Hour Point Ruston website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene, or objectionable.
(10d) You accept that the Internet is not fully secure. Escape Hour Point Ruston will take all appropriate steps to protect the security of any payment card information, though Escape Hour Point Ruston shall not be liable for any damage that you may suffer as a result of the loss of confidentiality of any such information.

(10e) Escape Hour Point Ruston shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.

(11) Nothing in these terms and conditions is intended to affect your statutory rights.

(12) The experience is designed for teams of at least 2 and up to the posted room maximum.

(13) The trademarks and logos displayed on the website are the property of Escape Hour Point Ruston. You are not permitted to use these without the prior written permission of Escape Hour Point Ruston, and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.

(14) These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by United States law.

(15) These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by Washington State Law.

(16) All the terms of any contract are included or assigned to within these terms and conditions.

(17) Escape Hour Point Ruston’s website may contain hyperlinks to third-party websites. The operation of those websites is out of Escape Hour Point Ruston’s control, and you use them at your own risk.

(18) Escape Hour Point Ruston collects and stores your personal details without disclosing them to any third party and is dedicated to ensuring that the privacy of your personal information is protected.

(19) Escape Hour Point Ruston recommends teams to arrive 10 minutes prior to the booking's start time. The 60-minute timer will start running as per the allocated time schedule.

(20) Due to the nature of the experience, no recordings can be taken inside the room.

(21) Escape Hour Point Ruston expects its visitors not to disclose any details of the experience directly or indirectly to the public. This includes any and all verbal communication as well as any and all internet outlets, social media, reviews, blog posts, etc. By purchasing tickets, you understand that you may not share any specific details about our rooms, including but not limited to details, clues, puzzles, contents within the rooms, clue delivery mediums, room size, the number of rooms, ending to games, etc...

(22) Escape Hour Point Ruston may contact you from time to time with offers and promotions via email or phone.

(23) Escape Hour Point Ruston is entitled to charge guests for any damage, which is intentional or caused by misuse of items.

(24) While you are at our premises, you must ensure conformity to our codes and regulations, adopt proper standards of behavior, and cooperate with our employees having security responsibilities.

(25) Escape Hour Point Ruston doesn’t tolerate any kind of bullying or harassment towards its employees.

(26) Only persons who are at least 18 years of age are permitted to book an experience.

(27) It is your responsibility to check that any experiences issued to you are accurate.

(28) If you wish to transfer your experiences into someone else’s name, you must contact Escape Hour Point Ruston by either email or telephone at least two hours before the start of the experience. Escape Hour Point Ruston may refuse this facility.

(29) Experiences may not be transferred or resold for commercial purposes or at a premium. If an experience is transferred or resold in breach of this condition, the bearer of the experience or the person claiming the right to attend the event will be refused admission to the experience.

(30) You are entirely responsible for entering your details correctly on the Online Booking Form. By submitting an Online Booking Form, you warrant to Escape Hour Point Ruston that all details supplied by you are true and accurate.

(31) You will receive the confirmation of your booking via email only and possibly a text message.

(32) Online bookings can be made as far out into the future as you want.

(33) A booking becomes a no-show, and entry will be declined if the team is late 15 minutes or more. In such a situation, the money is not refundable, and the booking is not changeable.

(34) The price (excluding Booking Fee) of an experience is stated on the Escape Hour Point Ruston website of the Booking section.

(35) The price is set according to the number of people in a room (per person).

(36) Bookings can be made online on the Escape Hour Point Ruston website, via phone, email, or in person.

(37) Any major credit or debit card is accepted to settle the payment.

(38) Full payment is required at the time of booking unless otherwise specified.

(39) Escape Hour Point Ruston is a live event, so once the booking is confirmed (the day of or the time of your booking), refunds, cancellations, and reschedules may not be accepted. All of these scenarios follow the Escape Hour Point Ruston's Policies, which can be found on our website or on your booking confirmation.

(40)

Cancellation Policy:
Thank you for choosing to experience More Than An Escape Room® at Escape Hour. We appreciate your trust and would like to ensure you have a clear understanding of our policy regarding cancellations:
Commitment Is Key: Every booking is more than a transaction; it's your key to an exclusive and private experience, a spot we reserve just for you. Once your booking has been confirmed and payment completed, we honor this commitment, and all sales become final.
Embrace the Experience: Life is full of unexpected twists and turns. Yet, part of any thrilling journey is the commitment to dive into the unknown. To preserve the integrity and excitement of the adventure, we do not offer cancellations for any reason.
Refunds: Given the special nature of our experiences and the preparations involved, we do not provide refunds.
We deeply appreciate your understanding and compliance with our policies. An unforgettable Experience awaits, so please make sure you're ready for the commitment of your reservation.
Let the countdown begin. We're eagerly looking forward to providing you with More Than An Escape Room®!
This policy applies to all bookings made henceforth.

Rescheduling Policy:
We recognize that schedules can shift, and we strive to accommodate your needs. Please note our policy regarding rescheduling:
48-Hour Flexibility: You can reschedule your booking without any additional cost up to 48 hours prior to your scheduled event. This ensures that you have the freedom to adjust your plans as needed, without any extra charges.
Final Countdown: If you're within the 48-hour window of your event, your booking is considered final. Preparations will already be underway to provide you and other adventurers with an immersive experience.
Exceptional Cases: We understand that sometimes extraordinary circumstances happen. In such rare cases, after the 48-hour window, we may be able to accommodate a rescheduling request. Please note that a fee of $10 per ticket will be applicable in these instances.
Contact Us: Should you need to reschedule, we're here to help. Please call us at (253) 579-0709, and we'll assist you in adjusting your booking to a more suitable time.
Your understanding and adherence to our rescheduling policy are greatly valued. We are committed to making your experience smooth and enjoyable, from the moment you book till you complete your adventure!
Please note, this policy is applicable to all bookings made henceforth.

Late Arrival & No Show Policy:
Your punctuality is vital for the smooth operation of our experiences and to ensure you receive the full immersive adventure we've planned. Here's our policy for late arrivals and no-shows:
Early Arrival: Please arrive 10 minutes prior to your scheduled start time. This allows ample time for check-in, watching our rules video, and signing waivers. This ensures you're all set for the adventure ahead without losing out on any of your playtime.
Timing is Essential: Please refrain from arriving more than 15 minutes before your start time to ensure a smooth flow of adventures for all our guests.
Late Arrivals: If you arrive 10 or more minutes after your scheduled start time, we're sorry, but you won't be permitted to begin your experience. This helps us avoid disrupting the experience for other participants and maintain our schedule.
No-Shows: If you do not show up for your scheduled event, you will be considered a no-show.
No Refunds: In the interest of fairness to all participants and maintaining our high-quality experiences, we do not offer compensation for missed experience time due to late arrivals or no-shows. No refunds will be issued under these circumstances.
We appreciate your understanding and adherence to our policy. Punctuality is key to ensuring an enjoyable experience for all participants. So, set those reminders and see you on time!
This policy applies to all bookings made henceforth.

(41) If you need to contact Escape Hour Point Ruston, you can do so using any of the following methods:
Email: Info@escapehourpointruston.com
Telephone: (253) 579-0709
Address: 5020 Main St STE P Tacoma, WA 98407
In Person: 5020 Main St STE P Tacoma, WA 98407

(42) EscapeHourPointRuston.com site is operated by Escape Hour Point Ruston Employees and our marketing agency Matteson Marketing Inc.

(43) Each Escape Hour Point Ruston player will be instructed before their experience by their assigned local GameMaster. After learning the rules of the experience, each player will participate in the experience at their own risk. Also, Escape Hour Point Ruston is not liable for any (personal or equipment) damages caused by experience room misuse or not following the rules described before the experience.

(44) If you are late for more than 10 minutes of the original time of your booking, the reservation becomes a no-show automatically, and you won’t be able to start your experience. To rebook another slot must be at your own expense and according to current availability.

(45) Drinks and food may not be brought into the experiences except for water.

(46) To be admitted, you must confirm the full name of the booker and might be asked to confirm phone number and email address.

(47) Children 11 years and younger must be accompanied at least by 1 adult per experience.

(48) If you have minors joining you who are under the age of 11, please call ahead of time to check if we will be able to accommodate your request.